I have been working as a mortgage professional in the Chicagoland market for over 15 years. I grew up in the South Suburbs of Chicago and graduated from Loyola University with a BA in Finance and a minor in Sociology. During my career I have earned many awards and accolades, including Guaranteed Rate President’s Club. I am also honored to be recognized as a “Top 1% Loan Originator in the Country” (by Mortgage Executive Magazine, 2012 and 2013). I am fully confident that I will sustain continued excellence in any market due to my strong work ethic, vast experience, customer service orientation and professional relationships. My team and I strive to go above and beyond to help our clients and real estate partners by offering unparalleled products, personalized service, the best possible pricing and a transparent mortgage process. I will always make an effort to inform my clients about each and every viable option available to them in an honest, open manner so that they can choose the one that is most appropriate for their situation. They can also rely on an incredible level of attention to detail to ensure that there are no last minute surprises before closing and that their home purchase will not be compromised in any regard. Homeownership is the most important financial decision people will ever make, and I truly enjoy helping my clients achieve this dream by helping explain the intricacies of the process. The greatest part of my career is the feeling I get when witnessing how excited homeowners become once they are handed the keys to their new home. There is simply nothing more rewarding than knowing that I played a vital role and helped someone achieve this monumental goal!
Senior Vice President of Mortgage Lending
What people are saying
"This was my first home purchase, and Guaranteed Rate was extremely helpful in every aspect of the process. I would be very happy to use their services in the future and would recommend them to anyone I know.
Corrina W. | October 2018
"I was buying a house that was for sale by owner, so no realtors involved and I was stressed and didn’t even know where to begin with the whole process. Sam and his team were absolutely AMAZING to me and helped me see through this quick and painless process (after I started working with Sam) through the end. Amanda was awesome! She was prompt with responses and follow up and made me feel confident; she made it easy to trust the process and Guaranteed Rate. I have been in the customer service industry for 15 years and finding outstanding service is employees are hard to find. Thank you, Sam, Amanda, Thomas, and Carrie for everything."
Katelyn M. October 2018
"Carrie Bertsos and her team made it very easy. Recommendations for inspector, property insurance agents and lawyer all helped and worked out well. Made a potentially very aggravating process very easy. No complaints at all.
Andrew H. -Chicago IL | APR 2016
"Carrie and her team were great!! The entire process was easy and they communicated every step along the way.
Erica J. - Chicago IL | MAR 2016
"Carrie was awesome, made the whole process very easy for me. The team I worked with was well organized, gave personalized support, and helped me get my loan well ahead of the closing date!
Daniel K. – Chicago IL | AUG 2015